Citizen Guides
Reviewed explainers that turn complex public processes into clear next steps.
Guide standards
- Plain-language summary
- Who the guide is for
- Step-by-step process and document checklist
- Official sources and links
- Emergency or legal boundaries where relevant
- Reviewer and last-updated date
Initial guide series
- Preparing a public grievance
- Using official grievance portals
- Finding welfare schemes
- Preserving digital evidence
- Understanding referral and follow-up