Our Impact
UCPW will report verified activity and outcomes with clear definitions, dates and limitations.
What should be measured
- Support requests received
- Cases reviewed and followed up
- Official referrals made
- Citizens receiving assisted digital or consultation support
- Verified outcomes where evidence is available
What numbers mean
A case received, referred or closed is not automatically a grievance resolved. Public reporting should distinguish UCPW activity from decisions made by external authorities.
Reporting commitment
Metrics should include the reporting period, geography, definition, data source, last update and known limitations.