Before You Submit a Complaint

A short preparation guide for a clear, factual and trackable UCPW support request.

Check the correct route

Use an official emergency service for immediate danger
Use the responsible official portal where direct filing is required
Use UCPW when you need help understanding, preparing, recording or following the matter

Write a factual summary

What happened
When and where it happened
Which office or service is involved
What you already tried
What reasonable action you are requesting

Protect personal information

Do not upload passwords, OTPs, payment PINs, complete financial credentials or unrelated identity documents. Share only what is necessary for the stated support purpose.