Evidence and Document Checklist
Organise useful records without oversharing sensitive information.
Generally useful
- Application, acknowledgement or complaint reference
- Relevant notices, orders, receipts or responses
- A dated chronology
- Clear photographs or screenshots where relevant
- Names of offices contacted and dates
Keep originals safe
Upload legible copies where requested. Retain original documents and original digital files without editing metadata or content.
Do not send
- Passwords, OTPs or PINs
- Complete card or bank credentials
- Unrelated identity records
- Private information about another person without a lawful and necessary reason